Communicating with Clients through Videos – Part 2
With an increased emphasis on digital communication in today’s world, more and more businesses make use of video in marketing campaigns. However, video can also be used to communicate with clients in compelling ways! Effortlessly, video is posted on social media platforms or sent via direct mail to clients. And so, effective video communication has the potential to establish strong client relationships.
Ways to communicate
There is just so much that you can do when it comes to using video to communicate with clients – the options are endless! Use it to make an announcement, demonstrate a product, compare products, share your company story or remind clients how great your product/service is through video testimonials, to mention but a few! Let’s explore this further.
1. Explainer Videos
Use video to communicate to clients how to get the best out of your product/service. Make short how-to videos or instructional videos. Or, make use of video communication to explain a process or concept relating to your business. Animated explainer videos can be utilized very effectively for this purpose. Create these regularly and cost-effectively by making use of video creation tools like mysimpleshow. Read here to understand how to write a great explainer video script.
2. Case Studies & Testimonials
Communicate with clients, using case study videos to promote your products. By using case studies, as well as testimonials, credibility is added to the benefits of your product/service. Videos with authentic testimonials of loyal clients, showcasing products/service, can provide highly effective low-cost communication. Find out more ways to use explainer videos for your business.
3. FAQ
Communicate with clients using diary style videos, where you (or your colleagues) talk to the camera. This method can be used very effectively in answering client questions. Anticipate frequently asked questions and make a series of short FAQ videos that is ready to use when needed.
4. Updates
Keep clients up to date by sharing videos of up-coming (or even of recently-held) events. This serves to keep their interest and to keep clients up to date with company events. Also use video communication to introduce a new product/service. Alternatively, invite a client to company events and product/service launches by creating video invitations.
5. Share Company Culture
Share your company story in a short video with clients – this will enhance brand awareness as well as customer loyalty. Also, share company culture to help clients to identify with your brand: share a product tour with your clients, by using video to take them on a virtual tour of your company! This type of video includes behind-the-scenes clips and introduces team members to your clients. Promote your business further by starring in your own company videos, speaking to your clients directly. This will personalize your business, build credibility and ultimately create customer loyalty.
6. Personalized Material
Use video to communicate directly with loyal clients – this gives that personal touch that makes clients feel valued. So, plan specific video communication at regular intervals to ensure that you stay in touch with clients. For example, send video-wishes for birthdays, special events or specific holidays. Get to know your clients’ interests and send them relevant information. By using video, as opposed to mere written communication, you vividly remind the client that they are dealing with a human being – this helps to break down barriers and creates a personal connection that will strengthen your relationship.
7. Call-To-Action
Remember that your communication video to clients also provides an opportunity for a call to action. Video allows you to speak directly to your client in order to make a sincere call-to-action. You can, for example, encourage your client to visit your website, call for an appointment, use a special discount code to make a purchase, subscribe to your newsletter, or simply to “like” or share your video. Here are even more options.
In today’s hectic lifestyle many would rather watch a quick video than read a lengthy document to obtain necessary information. Video communication is cost-effective – yet exciting and impactful! By using video to communicate with clients, you can meet their specific needs and at the same time build a virtual relationship with your clients. So, when planning how to optimally communicate with your clients, include videos!
Did you already read part 1 of this series?